Rules About the Service

Refund Policy: Glow Up Cleaning seeks to ensure satisfaction with the services provided. If you are not completely satisfied with the cleaning service performed at your home, we offer a refund policy subject to the following conditions:

  • Refunds can be requested within 24 hours of service completion.
  • To request a refund, please contact us by email or telephone and provide details of your dissatisfaction.
  • We will analyze the case and, if considered justified, we will refund the full or partial amount paid for the service.
  • If a refund is approved, the amount will be returned within 5 business days to the original form of payment.
  • Please note that we do not grant refunds in the following cases:
    • Services already provided and completed more than 24hrs.
    • Dissatisfaction related to additional services not included in the contracted package.
    • Damage caused by personal objects or furniture during service.
  • Our aim is to provide high-quality cleaning services and ensure your satisfaction. If you have any questions or need more information about our refund policy, please get in touch.

Privacy Policy: Glow Up Cleaning values the privacy of our customers and is committed to protecting your personal information. This privacy policy describes how we collect, use, and protect the personal data provided by you during the hiring of our services.

  • Information Collected:
    • We may collect the following personal information: name, address, phone number, email address, and other relevant information for providing cleaning services.
  • Use of Information:
    • The collected information is used for the following purposes:
    • Scheduling and confirmation of requested cleaning services.
    • Communication about any changes or updates related to contracted services.
    • Billing and payment processing.
    • Improving our services and customizing the customer experience.
  • Protection of Information:
    • Glow Up Cleaning adopts adequate security measures to protect your personal information against unauthorized access, disclosure, or alteration.
  • Sharing Information:
    • We don’t share your personal information with third parties, except when necessary for the provision of contracted services or when required by law.
  • Your Rights:
    • You have the right to request access, correction, or deletion of your personal information. If you want to exercise these rights or have any questions about our privacy policy, please contact us.
  • Consent to Receive Messages
    • By providing your phone number and email address, you agree to receive communications from Glow Up Cleaning, including updates, promotions, and appointment confirmations. You may unsubscribe from these messages at any time by replying with “STOP” or by contacting us.

Terms of Service: By hiring the services of Glow Up Cleaning, you agree to the following terms and conditions:

  • Services Provided:
    • Glow Up Cleaning offers residential cleaning services as per the contracted cleaning packages, including extra services selected by the customer.
  • Customer Responsibilities:
    • The customer must provide accurate and updated information for scheduling and provision of services, and is responsible for the safety of the residence and valuables during service execution.
  • Cancellation and Rescheduling:
    • Please inform us promptly if you need to cancel a scheduled cleaning to avoid charges. Cancellations made less than 24 hours before the cleaning will incur a 50% fee, and same-day cancellations will result in a full fee. If your cleaning is scheduled for the Monday, please notify us by Friday.
  • Damages and Liability:
    • Glow Up Cleaning will take proper precautions during service execution but is not responsible for damages caused to personal objects or furniture not adequately protected or identified as fragile by the customer.
  • Limitation of Liability:
    • Under no circumstances will Glow Up Cleaning be liable for any indirect, incidental, consequential, or punitive damages related to the services provided.

Privacy Policy

Your privacy is important to us. It is Glow Up Cleaning’s policy to respect your privacy regarding any information we may collect from you across our website, Glow Up Cleaning, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Cookie Policy for Glow Up Cleaning

This is the Cookie Policy for Glow Up Cleaning, accessible from URL https://cleaningglowup.com/.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or break certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

User’s responsibilities

The user undertakes the responsibility to make appropriate use of the contents and information offered on the site with enunciative, but not imitative, behaviour:

  • A) Not to engage in activities that are illegal or contrary to good faith and public order;
  • B) Not to spread propaganda or content of a racist, xenophobic or gambling nature, any type of illegal pornography, terrorist claims or against human rights;
  • C) Do not cause damage to physical systems (hardware) and unattainable (software) of Glow Up Cleaning, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing damage previously mentioned.

More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

This policy is effective as of 24 August 2023 00:10.

Terms of Service

1. Terms

By accessing the website at Glow Up Cleaning you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Glow Up Cleaning’s website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
  2. modify or copy the materials;
  3. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  4. attempt to decompile or reverse engineer any software contained on Glow Up Cleaning website;
  5. remove any copyright or other proprietary notations from the materials; or
  6. transfer the materials to another person or ‘mirror’ the materials on any other server.
  7. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Glow Up Cleaning at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Glow Up Cleaning’s website are provided on an ‘as is’ basis. Glow Up Cleaning makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Glow Up Cleaning does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Glow Up Cleaning or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Glow Up Cleaning’s website, even if Glow Up Cleaning or a Glow Up Cleaning authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Glow Up Cleaning’s website could include technical, typographical, or photographic errors. Glow Up Cleaning does not warrant that any of the materials on its website are accurate, complete or current. Glow Up Cleaning may make changes to the materials contained on its website at any time without notice. However Glow Up Cleaning does not make any commitment to update the materials.

6. Links

Glow Up Cleaning has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Glow Up Cleaning of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Glow Up Cleaning may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Glow Up Cleaning and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

© Glow Up - Cleaning Services 2024